Manton and Daniel devote the entire episode to a discussion of handling customer service mishaps, and how accountable indie developers should be to various support channels.
Download (MP3, 38 minutes, 18 MB)
- What Gives? – Customer inquiry from App.net user @amro to Manton’s @riverfold.
- Tweet Library – Manton’s iOS Twitter client.
- Zendesk – Customer service management software.
- Not Getting a Response? – Daniel’s support page for Red Sweater, including a caveat about alternative contact channel.
- Vaynerchuk @ Elevate NYC – Via Marco Arment, Gary Vaynerchuk on the value of being present as a company on the big social networks.
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