Daniel and Manton talk about digging oneself out of customer support debt, and strategies for improving the efficiency of support mechanisms. They react to Apple’s disabling of free In-App-Purchases, and speculate about whether it was intentional or not. This leads them into a re-evaluation about the risks of selling on the App Stores, and the lure of selling directly to customers.
Download Audio (MP3, 60 minutes, 58 MB)
Many thanks to our sponsor this week:
- Linode: Cloud Hosting for You.
Links:
- Zendesk – Customer support service used by Manton
- Replies.io – Customer support service suggested by Daniel Alm
- Timing – Daniel Alm’s Mac-based schedule and workflow observing app.
- TextExpander – Mac and iOS based macro expansion utility.
- Manuscript – Formerly known as FogBugz, used by Daniel.
- Micro.blog Help – Manton’s blog-based knowledge base.
- No Free IAPs? – Markus Müller-Simhofer reacts to changes in iTunes Connect.
- MindNode – Markus’s brainstorm and mind-mapping app.
- Acorn – Gus Mueller’s Mac paint app, offering free IAPs in the App Store.
- Ulysses – Mac and iOS writing app offering subscription pricing.
- Setapp – Mac-based subscription service for a fixed set of commercial apps.
- Dash’s Year in Review – 2017 turned out to be Kapeli’s best year yet.
