Episode 190: They Become Lifelong Fans

Daniel and Manton talk about customer support attitudes & techniques, sustainable pricing as a pre-requisite to providing good support, and more generally to supporting the kind of company you want to run or work for.

Download (MP3, 38 minutes, 18 MB)

  • FogBugz – Email-based support and ticket-tracking system from Fog Creek.
  • Zendesk – Another popular email-based support and ticket-tracking system.
  • Great User Support – Daniel’s talk from NSConference about customer service.
  • Omni Support Lab – The Omni Group’s adventures in face-to-face support (and free usability testing!).

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July 18, 2015 at 11:55 am.