Episode 503: I’m Not Complaining Exactly

Daniel tells Manton about finally leaving FogBugz and going deep on Help Scout and GitHub Issues. Meanwhile Manton has also finished his migration to Help Scout! They talk about their mutual satisfaction with Help Scout and about how to best manage GitHub Issues.

Many thanks to our sponsor this week:


  • Help Scout – Web-based Help Desk management software that Manton and Daniel have both switched to.
  • GitHub Issues – The ticket-tracking system built in to GitHub.
  • Mathew Patterson – Erstwhile Campaign Monitor employee who now works for Help Scout.
  • Keep Customers Coming Back – Help Scout sings the virtues of following up with customers after making improvements.

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March 3, 2022 at 9:31 pm.