Episode 511: A Quick Fix For Attention

In the midst of Elon Musk’s acquisition of Twitter, Daniel and Manton talk about Manton’s long history with Twitter, starting with enthusiasm, continuing to active development for the platform, and ending with disgust. They psychoanalyze Elon Musk and his propensity for seeking adulation on Twitter, and compare him to Jack Dorsey. In the second half of the show they follow up on Help Scout and talk about the service’s statistics reporting on customer service performance. Finally, Manton shares an example of a less than stellar customer support experience he had with another company, and they discuss when and how often automated responses should be used.

Many thanks to our sponsor this week:


  • RobinHood – Mobile-friendly stock-trading service.
  • Micro.blog – Manton’s microblogging service, often seen as an alternative to Twitter.
  • NetNewsWire – A popular, long-lived, and now open-source RSS reader for Mac and iOS.
  • Bluesky – Twitter-initiated organization building decentralized social networking technology.
  • Everything in its Right Place – Former Twitter CEO Jack Dorsey’s Twitter thread about Elon Musk.
  • Email Response Time – Manton’s blog post about his Help Scout customer service statistics.

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May 1, 2022 at 9:53 pm.